Help When you need it
The West Covina Service Group provides assistance to our customers 24 hours per day. We have several alternatives available to our customers in need of assistance including; an online knowledgebase, help-desk ticketing system and/or help-desk agent connected support services. A tiered escalation process is in place and provides quick resolution to issues which arise and need advanced technical support. The West Covina Service Group’s software is developed and maintained by internal professional software developers and as a result our customers receive quick responses to questions and reported concerns.
The West Covina Service Group in concert with ZenDesk provides several important customer functions including:
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Knowledge Base – a resource for helpful articles, tips and answers to popular questions
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Online Community – User group conversations and feedback
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Service Portal – creating and tracking tickets and subscribed topics
Please use this resource as a forum for discussion groups, self-help, training bulletins and communications with your help desk support team here at the West Covina Service Group.
Location
West Covina Police Department
1444 West Garvey Avenue
West Covina, CA 91790
(626) 939-8690 Office
wcsginfo@wcpd.org