About Us
In business since 1995, the West Covina Service Group designs and builds Public Safety Software Solutions utilizing leading-edge proven technology and progressive software programming techniques. The end result is an easy-to-use, powerful, yet comprehensive software solution which provides the end-user a productivity tool to address the needs of a progressive public service entity.
The West Covina Service Group’s products include: Computer Aided Dispatch, Record Management Software, Mobile Computing software and Mobile Field Reporting solutions. The software is written and maintained by professional software developers who are employees of the West Covina Service Group.
Many of our customer agencies are “hosted”, meaning all necessary hardware and software is housed within the West Covina Police Department’s data center and maintained by West Covina Service Group professionals. This means customers do not have to purchase or manage expensive servers, back-up storage drives, CLETS connections or apply patches and updates on an ongoing basis. We have found this Application Service Provider (ASP) business model to be a differentiator and an extremely cost effective and simplified customer centric approach. In addition non-hosted solutions are also available for agencies who wish to maintain their own hardware, platforms and environments.
It’s as simple as it sounds! The West Covina Service Group exists to help its member agencies by providing new software options which become integrated into each agencies system by our highly skilled technical staff. Most of the updates are completed without your staff having to do much more than learn the new software features. Advancing software designs and enhancements are accomplished through a committee process, allowing all agencies to have direct input, regardless of their size. Custom designed software and third-party integration is also available.
The West Covina Service Group is a revenue generating enterprise of the West Covina Police Department and has the full support of the City of West Covina and West Covina City Council.
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The West Covina Service Group is managed by experts currently in the field of providing emergency response and citizen service to the communities we serve. The software is designed, developed and maintained by technology professionals who are currently serving as emergency services personnel or who have devoted their career to developing platforms which now serve communities throughout California and neighboring States.
Our main goal is to provide a cost effective, fully functional software product to be used by Law Enforcement and Fire professionals in a rapidly evolving world of technology, and to provide a solution which does not require a city to invest in additional technology professionals to maintain and support the application. To find out more about how the West Covina Service Group can save your city money by reducing annual maintenance costs associated with your existing CAD, RMS and Mobile environment please contact us at “Contact Box”
Clients
We have over two dozen satisfied clients using our systems. Contact us today to see how we can help.
Partners
The West Covina Service Group prides itself on providing many of the components necessary to enable a Public Safety entity to function and serve a community in a responsive and responsible manner. We recognize there are also specialists who offer niche pieces of the puzzle and we partner with those specialty companies who share our customer service values and principles in combination with incredible product value propositions for our customers.
GeoComm
GeoComm has a national reputation as a leading provider of geographic information and communication systems. The company’s systems route emergency calls to the appropriate Public Safety Answering Point (PSAP), plot the caller’s location on a dispatcher’s map, and guide emergency responders to the accident on mobile displays within police, fire, and Emergency Medical Services (EMS) vehicles.
PMAM
PMAM provides managed False Alarm Billing and Management services (FAMS) for agencies around the US. WCSG is proud to partner with PMAM to provide informational passthrough to allow our clients to utilize the services PMAM provides.
EosLogic
EosLogic is a California software development company primarily specializing in software solutions for law enforcement, fire/rescue and private sector emergency medical service providers. We believe in building software beginning with the end user experience in mind. Our sophisticated software solutions are intuitive and easy to use without compromising performance. Eos Logic’s products are built by field users for field users.
Location
West Covina Police Department
1444 West Garvey Avenue
West Covina, CA 91790
(626) 939-8690 Office
wcsginfo@wcpd.org